Payment and Refund Policy
Last updated: 23 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of Course A spotlight production guide made through the spotwernu website. The guide covers lighting placement, stage framing, camera setup, audio checks, and smooth workflows for event media. It is a digital product delivered electronically and is intended for commercial and educational use by individuals and organisations based in the United Kingdom. The policy governs all transactions, including one-time purchases and any associated digital access rights. It does not cover physical goods or in-person services.
Prices, Currencies, Taxes, and Any Additional Charges
All prices on the site are displayed in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing UK rate where applicable. No additional charges apply for standard digital delivery. Any future changes to taxes or duties will be reflected at checkout. Customers are responsible for any currency conversion fees imposed by their payment provider.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards processed securely through established UK payment gateways. Payment authorisation occurs immediately upon submission of an order. All transactions are protected by industry-standard encryption and comply with UK GDPR and the Payment Card Industry Data Security Standard. spotwernu does not store card details on its servers.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract is formed when you receive an order confirmation email after successful payment. This email contains details of the Course A spotlight production guide and access instructions. Until this confirmation is issued, no binding agreement exists. Orders are subject to acceptance by spotwernu.
Cancellation Rights and Applicable Cancellation Periods
Under UK consumer law, you have a 14-day cooling-off period from the date of purchase during which you may cancel for a full refund, provided you have not started downloading or accessing the digital content. Once access begins, the right to cancel is lost. To cancel, contact [email protected] within this period.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for unused digital content within the cooling-off period or if the product is defective. Non-refundable items include completed downloads, promotional bundles, and any content accessed after purchase. Refunds are not granted for change of mind after the cooling-off period or for failure to meet technical requirements on the customer's side.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email [email protected] with your order number, proof of purchase, and reason for the request. Include your full name and the date of purchase. Requests must be submitted in writing and will be acknowledged within two working days.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Each refund request is reviewed within five working days. You will receive written notification of approval or rejection via email. If rejected, reasons will be provided along with any options for appeal. Approved refunds are processed promptly.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds are issued to the original payment method. Processing typically takes five to ten working days, though bank processing may extend this to fourteen days. You will be notified when the refund is issued.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Because Course A is digital content, access is granted immediately upon payment, which affects cancellation rights as described above. No subscriptions are offered. Promotional offers are non-refundable once redeemed. Any updates to the guide are provided at the discretion of spotwernu without additional charge during the access period.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments must be resolved before access is granted. Duplicate charges will be investigated and refunded automatically if confirmed. Chargebacks are treated as cancellations and may result in loss of access. Suspected fraud leads to immediate order suspension and reporting to relevant authorities in line with UK law.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR. You retain rights to remedies for faulty digital content regardless of this policy. Nothing in this document excludes liability for death, personal injury, or fraud.
Contact Route, Policy Changes, and Last-Updated Date
For questions about this policy, use the contact form on the Contacts page or email [email protected]. Waterloo Place, Watson Square, Stockport, England, SK1 3AZ is our registered address. We may update this policy periodically; changes take effect upon posting with a new last-updated date. Continued use of the site after changes constitutes acceptance.